Quick answers to common Customer Service concerns:
Jo Malone London products are available at select locations across the UAE and around the world. To find a Jo Malone London boutique near you in the UAE, visit our Boutique Locator.
You can check the status of your order online. Alternatively you may contact our Customer Service Team 800 5623 or email us at email@example.com. Please provide your order number when making enquiries.
Please check your online account for the latest status of your order. If you are unable to do this or have not received a confirmation email within 24 hours or dispatch email within three working days after ordering, please check your junk/spam folder and any secondary email addresses you may have used before contacting us.
If you are an account holder, in addition to receiving a confirmation and dispatch email, you will also have the option to track the progress of your order in your online account under ‘Order Status’ for delivery updates.
We're sorry jomalone-ae.com only delivers online orders to UAE addresses. We are unable to process orders to a P.O Box address.
At Jo malone London we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
If you wish to return your faulty or incorrectly supplied order for a refund or to exchange certain Products, you must inform us within 15 days of receipt of your order, and return the relevant Products in-store as soon as possible in the same condition as supplied, in their original packaging with a copy of the relevant receipt and a valid ID.
Your right to return goods does not apply to goods made to your specification or which have been clearly personalised (eg by being engraved) or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
Applying an Offer Code
If you are a Registered Member of Jo Malone London Online, go to My Account, and click on 'View' or 'View Account Profile' under 'Account Profile'
If you have an account with Jo Malone London Online, you may click on the link provided on the email newsletter to be removed from the mailing list.
Samples, when available, are offered to customers when placing an order and not on request through our Customer Services teams.
Jo Malone London are unable to mail out samples on request. Please be advised that sample sizes of our products are not available for sale or general distribution. Samples are only available through online offers and at checkout with purchases where applicable, or at our retail store counter during promotional events.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest Jo Malone London boutique where a Stylist will be happy to provide alternative recommendations.